Program 3648 Client Relations Evaluation Form

In order for Program 3648 to accomplish its mission to help millions of homeowners avoid foreclosure, while helping thousands of real estate professionals thrive in a difficult market, we need your feedback! Each evaluation form is immediately reviewed by the Executive Directors at Program 3648, and action is taken based on your information and recommendations. Please complete the form below to express your compliments or concerns.

Client Relations Representative:
Realtor's Name:
Realtor's Phone Number:

How long have you been working with Program 3648?

Please rate the following questions for your Client Relations Representative or for Client Relations (CR) in general: 1 is extremely poor; 5 is extremely good.
1. How would you rate your CR responsiveness to your questions and concerns?		1		2		3		4		5
2. How would you rate CR timeliness in getting back with you?		1		2		3		4		5
3. How would you rate CR effectiveness in helping you resolve concerns?		1		2		3		4		5
4. How would you rate CR when it comes to demonstrating that they care about you?		1		2		3		4		5
5. How would you rate your ability to get a hold of someone in CR?		1		2		3		4		5
6. How would you rate your overall confidence CR?		1		2		3		4		5

What are some concerns you may have with your CR?

What are some things CR could do to improve?

What positive things about your CR would you like for us to know?

Additional comments:

Check here, if you would like to remain anonymous to the person you are evaluating. Our Executive Directors will still take every action necessary to address and resolve any concerns you may have, but at no time will the person you are evaluating know who filled out the evaluation form.