Program 3648: What is your first name and the area where you live?

Robert: Robert. Chadwick, North Carolina.

Program 3648: Can you please briefly explain what happened in your case?

Robert: Well, my case – my job after 21 years, they went and end it. I just packed up and come back to North Carolina with family.

Program 3648: Okay. Tell me Robert, how did you hear about your Certified Program 3648 Representative Ms. Jan Hickerson?

Robert: I got the letter in the mail and I just decided to call her up. Then she came and sat down and explained everything to me and we went from there.

Program 3648: How much better did you feel about your situation after visiting with Ms. Hickerson?

Robert: Oh, I feel really comfortable. She made me feel really confident,  and her daughter when they came to the house and said let them handle it  I don’t have to do nothing with. You know I didn’t until they need me to sign papers.

Program 3648: That’s good. Now Robert, I know sometimes the short sell process, it can be long and cumbersome. How was your experience working with Ms. Hickerson?

Robert: Oh, I like I said, like none other and I can say everything just went smooth. They just came around when – they just had a paper for me to sign and that they’ll call me next week about showing out the house until you notice people coming around, I mean it’s just really nice.

Program 3648: Good. I know a lot of foreclosure scams are out there, Robert. They charge homeowners money and they don’t provide them any help and Program 3648 scam prevention efforts, we’ve done a lot to help homeowners understand that they can get real help for free. How did it feel for you to receive all of the help and the services that Ms. Hickerson provided at absolutely no cost to you?

Robert: It was just a big relief. Just like I said, just relieved to get out under the house with – like I said, no out of pocket expenses. I just can’t say enough about them.

Program 3648: What would be your recommendation to other homeowners that are considering a short sell using a Program 3648 representative such as Ms. Jan Hickerson?

Robert: Oh, yes! I’ll definitely recommend that. Going through a foreclosure, I can say I just never experienced that. That is so easy without having something seems hard without having to do anything. Jan and Andy, thanks for doing a wonderful job.

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Program 3648: What is your first name and the area where you live?

Marilyn: Marilyn. I live in Rancho Bernardo.

Program 3648: Can you please briefly explain what happened in your case?

Marilyn: My loan is like interest only and there’s – what do you call that – it’s going up, my principal balance. That’s why I did the short sale.

Program 3648: Okay, and Marilyn, how did you hear about your Certified Program 3648 Representative, Ms. Jan Hickerson?

Marilyn: I think in the flyers.

Program 3648: Tell me, Marilyn, how much better did you feel about your situation after visiting with Ms. Hickerson?

Marilyn: That was great. It’s nice.

Program 3648: I know sometimes, Marilyn, that short sale process can be long and cumbersome. How was your experience working with Ms. Hickerson?

Marilyn: It’s great. I think we just posted that house for I think just three months – four months – and it’s been sold.

Program 3648: Tell me, what did you like most about working with Ms. Jan Hickerson and the work that she did for you?

Marilyn: Nice talking with her. I do like her service because she always tells us, explains everything in detail.

Program 3648: Okay. Marilyn, I know a lot of foreclosure scams are out there and they charge homeowners money and they don’t provide any help, and Program 3648 Scam Prevention efforts, we’ve have done a lot to help homeowners understand that they can get real help for free. How did it feel for you to receive all of the help and services that Ms. Jan Hickerson provided at absolutely no cost to you?

Marilyn: I love it because I didn’t spend any single penny for that one, yes. It is nice, yes, because I don’t spend anything. She did everything, yes.

Program 3648: Good. Marilyn, what would be your recommendation to other homeowners that are considering a short sale using a Program 3648 Representative such as Ms. Jan Hickerson? Would you refer them to her?

Marilyn: Yes, I will. She is very good, yes. If I know somebody, I will refer it to them.

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Program 3648: What is your first name and the area where you live?

Christa: My name is Christa, and at that time, I lived in Houston, Texas.

Program 3648: Can you please briefly explain what happened in your case?

Christa: Sure. My husband had lost his job and I was maintaining the mortgage on my own, so we just decided to downsize to my rental house because I had another house. So that’s why we decided to sell it.

Program 3648: Okay, great. How did you hear about your Certified Program 3648 Representative, Mr. Guillermo Coronado?

Christa:  I think he emailed – he just mailed to my home. I think I received something in the mail, like a flyer or something, and then I called.

Program 3648: Okay. Tell me, how much better did you feel about your situation after visiting with Mr. Coronado?

Christa: 100% better.

Program 3648: Great! I know, Christa, sometimes that the short sale process can be long and cumbersome. How was your experience working with your representative?

Christa: It was great.

Program 3648: Okay. What were some of the things that were done to help relieve the stress of your situation?

Christa: Well, I didn’t have to deal with anything other than come at the signing after I turn it over to him, so that was great for me.

Program 3648: Was there anything particular that you liked most about what Mr. Coronado did and the work that he performed for you?

Christa: I guess it was just the fact that he had contacts with the loan company, so I didn’t have to deal with them at all. He dealt with all of that and the only thing I had to do, like I said, was come at the signing and make sure that my house was great. Yes, everything was fine.

Program 3648: Great! I know, Christa, a lot of foreclosure scams are out there and they charge homeowners money and they don’t provide any help, and Program 3648 Scam Prevention efforts have done a lot to help homeowners understand that they can get real help for free. How did it feel for you to receive all of the help and services that your Program 3648 Representative provided at absolutely no cost to you?

Christa: It was great! I mean, I don’t know what I would’ve done if it hadn’t been around, so it was good.

Program 3648: Okay. Christa, what would be your recommendation to other homeowners that are considering the short sale using a Program 3648 Representative such as Mr. Guillermo Coronado?

Christa: Yes, I would definitely suggest to do that as opposed to trying to do it yourself because they have contacts within their own company. It makes it difficult for the person, you know, that has the home, but they know what they’re doing, so I suggest using them.

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Interview with Carl in CO

Program 3648: What is your first name and the area where you live?

Carl: Carl. The west side of Colorado Springs.

Program 3648: Can you please briefly explain what happened in your case?

Carl: That was a rental property that I had rebuilt and was unwilling to try to continue being a landlord.

Program 3648: Carl, can you tell me, how did you hear about your Certified Program 3648 Representative, Mr. John Hauber?

Carl: He is my neighbor.

Program 3648: Okay, and tell me, how much better you felt about your situation after visiting with Mr. Hauber?

Carl: I – more it felt like it was going to be, you know, handled and that I wasn’t going to have to worry about it very much longer.

Program 3648: I know, Carl, that sometimes the short sale process can be long and cumbersome. How was your experience working with Mr. John Hauber?

Carl: It was fine.

Program 3648: Okay, and what were some of the things that were done to help relieve the stress of your situation?

Carl: Just simply having a real estate agent that had contacts to find a buyer.

Program 3648: Okay. Can you tell me, what did you like most about working with Mr. John Hauber and the work that he did for you?

Carl: It wasn’t over-explained or, you know, there was just a business quality to it. It was, ” You need to do this and I’ll help you do it. Let’s get it done.”

Program 3648: Okay. I know, Carl, a lot of foreclosure scams are out there and they charge homeowners money and they don’t provide them any help, and Program 3648 Scam Prevention efforts have done a lot to help homeowners understand that they can get real help for free. How did it feel for you to receive all of the help and services that your Program 3648 Representative, Mr. John Hauber,  provided at absolutely no cost to you?

Carl: A sense of relief to have the house conveyed to somebody that was going to appreciate it and take care of it.

Program 3648: Okay. Carl, what would be your recommendation to other homeowners that are considering the short sale using a Program 3648 Representative such as Mr. John Hauber?

Carl: If that’s what you need to do, then do it.

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Program 3648: What is your first name and the area where you live?

Adam: First name is Adam. I live in Clarksville, Tennessee.

Program 3648: Can you please briefly explain what happened in your case?

Adam: Pretty much me and my wife had separated at the time and I got stuck with all the bills and I just couldn’t make the mortgage payments or more of the bills at that time, so I had to sell the house.

Program 3648: Okay. Adam, tell me, how did you hear about your Certified Program 3648 Representative, Mr. and Mrs. Peterson?

Adam: I actually got online about – for people to buy houses – and within 30 minutes of me submitting my phone number, they gave me a call.

Program 3648: Great! Tell me, how much better did you feel about your situation after visiting with your Program 3648 Representatives, the Petersons?

Adam: They were really pleasant people. I really enjoyed it. They made everything very easy for me. I really didn’t have to do much except sign something, so it was very easy.

Program3648: Great! I know, Adam, sometimes that the short sale process can be long and cumbersome. How was your experience working with your representatives?

Adam: Again, it was very easy for me. I really didn’t have to do much. They took care of everything for me.

Program 3648: Okay. Tell me, what did you like most about working with your Program 3648 Representatives and the work that they both performed for you?

Adam: They took care of everything. I was pretty much clear of mind. I didn’t have to worry about anything, so it was perfect. I mean, I like things where I didn’t have to do anything much of.

Program 3648: Okay. I know, Adam, a lot of foreclosure scams are out there and they charge homeowners money and they don’t provide any help, and Program 3648 Scam Prevention efforts have done a lot to help homeowners understand that they can get real help for free. How did that feel for you to receive all of the help and services that your Program 3648 Representatives provided at absolutely no cost to you?

Adam: Well, that’s very interesting because I didn’t know of places that didn’t charge, so that worked great for me.

Program 3648: Okay and, Adam, what would be your recommendation to other homeowners that are considering the short sale using a Program 3648 Representatives such as Mr. James and Ms. Barbara Peterson?

Adam: Well, if they don’t really want to do it – have much to do with anything, they just want their house sold and not worry about anything, definitely go with some people like them because they made the process very easy for me. Again, I didn’t have to worry about much and that was pretty much it and it made my life a lot easier especially when I was going through a rough time.

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Program 3648: What is your first name and the area where you live?

Ty: Ty, and I reside in Dublin, California.

Program 3648: Ok. Could you just briefly explain what happened in your case?

Ty: I was laid off and can no longer afford to pay for the mortgage.

Program 3648: Ok. Tell me Ty. How did you hear about your certified Program 3648 representative Kelvin Kam?

Ty: He was referred to me by one of my brokers.

Program 3648: Ok. How much better did you feel about your situation after visiting with Mr. Kam?

Ty: It helped because at first I was going to let it foreclose but I had enough time to do a short sale. He helped me out with that.

Program 3648: Ok, great. Ty, I know sometimes that the short sale process can be long and cumbersome. Will you tell me how your experience was working with Mr. Kam?

Ty: Good. I mean, Kelvin took care of mostly everything. He put everything together for me, brought it over to my house, showed me the offer that were going to be sent in. It was pretty easy.

Program 3648: Ok. Could you tell me some of the things that were done to help relieve the stress of your situation?

Ty: I guess just in working with my lender at the time, to get him to accept the offer. That was a big relief off my shoulder.

Program 3648: Ok. What did you like most about working with Mr. Kam and the work that he did for you?

Ty: He’s very informative and very helpful.

Program 3648: Ty, I know a lot of foreclosure scams are out there and they charge homeowners money and they don’t provide many help. Program 3648 scam prevention efforts have done a lot to help homeowners understand that they can get real help for free. Tell me  how did it feel for you to receive all of the help and services that your Program 3648 representative Mr. Kam provided at absolutely no cost to you?

Ty: It was awesome. I mean, I was afraid I was going to have to pay something for his services but I mean it worked out really well.

Program 3648: Great. What would be your recommendation to other homeowners that are considering a short sale using a Program 3648 representative such as Kelvin Kam?

Ty: I highly recommend it.

Program 3648: Ok.

Ty: It’s better than the alternative.

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Project 3648: What is your first name and area where you live?

Tammy: Tammy. That’s my first name. I live in Northern Virginia.

Project 3648: Can you please briefly explain what happened in your case?

Tammy: I got separated. I’m a stay-at-home mom and my ex stopped paying the bills.

Project 3648: Ok. How did you hear about your certified Program 3648 representative Mr. Brian Piercy?

Tammy: We went to high school together, he’s a friend.

Project 3648: Ok. Tell me. How much better did you feel about your situation after visiting with Mr. Piercy?

Tammy: Great. He was very professional. He was great.

Project 3648: Ok. I know Tammy that sometimes the short sale process can be long and cumbersome. How was your experience working with Mr. Piercy?

Tammy: I talked to them, so I know he wasn’t going to steer me wrong, so…

Project 3648: Which comes to my next question, Tammy, and that is because you know and I know there are a lot of foreclosure scams out there that are charging homeowners money and don’t provide any help to them and Program 3648 scam prevention efforts have done a lot to help homeowners understand that they can get real help for free. How did it feel for you to receive all of the help and services that Mr. Piercy provided at absolutely no cost to you?

Tammy: Great.

Project 3648: Ok. What would be your recommendations to other homeowners that are considering a short sale using a Program 3648 representative such as Mr. Brian Piercy?

Tammy: [You know, you're got a tough find and it stops], you need to take it.

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Program 3648: What is your first name and the area where you live?

Melodea: Melodea. I live in Torrance, California.

Program 3648: Could you please briefly explain what happened in your case?

Melodea: I had an adjustable.

Program 3648: Okay. How did you hear about your certified Program 3648 representative Ms. Sharon Johnson?

Melodea: I believe she was in my area at that time doing short sell. I just ran into her and started asking her questions.

Program 3648: Good. Tell me how much better did you feel about your situation after visiting with Ms. Johnson?

Melodea: Much better. She was really informative and she answered the questions that I had no understanding of in regards to short sell.

Program 3648: Okay. Melodea, I know sometimes the short sell process can be long and cumbersome. How was your experience working with Ms. Johnson?

Melodea: She was wonderful. It was long and cumbersome and it’s not because of her. She basically – she did a lot to get it to where she was finally able to get an approval to do a short sell so she did a lot of [calling] and calling and on hold.

Program 3648: Okay. Tell me, what were some of the things that were done to help relieve the stress of your situation?

Melodea: She basically took it over and I basically sat on the side while she did all the legwork basically. I didn’t have to… Prior to meeting her, I did internet search. I tried to understand what the short sell process was and trying to call First Franklin to get somewhere and I didn’t get anywhere until I finally met Sharon.

Program 3648: What did you like most about working with Ms. Johnson and the work that she did for you?

Melodea: She was on top of things. She was totally on top of everything and it made it a lot smoother process.

Program 3648: Okay. I know that there are a lot of foreclosure scams out there and they charge homeowners money and they don’t provide any help. Program 3648 Scam Prevention Efforts have done a lot to help homeowners understand that they can get real help for free. How did it feel for you to receive all of the help and services that your Program 3648 representative provided at absolutely no cost to you?

Melodea: Oh, I really liked that because I was scared to go to anybody online [anyway]. I pretty much felt that she was trustworthy and I wasn’t going to have to pay out a bulk amount of money which I did see online – people requesting for help if you give them so much and I didn’t lose anything.

Program 3648: What would be your recommendation to other home owners that are considering a short sell using a Program 3648 representative such as Ms. Sharon Johnson?

Melodea: I would recommend her to anybody.

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Program 3648: Please just state what is your first name and the area where you live.

Laurence: First name is Larry and I’m in Sparks, Nevada.

Program 3648: Can you please briefly explain what happened in your case?

Laurence: Basically I went to my mortgage lender a couple of years prior to get a slight increase in my mortgage and then lo and behold, I was in over my head when the market fell.

Program 3648: Larry, how did you hear about your Certified Program 3648 representative, Kyle Krch?

Laurence: I think I found him just through local advertising. I kept driving by their office.

Program 3648: Okay. Tell me how much better did you feel about your situation after visiting with Kyle Krch?

Laurence: He made me feel very good.

Program 3648: What did you like most about your Program 3648 representative and the work that he did for you?

Laurence: Kyle seems very conscientious, very concerned and very knowledgeable.

Program 3648: Okay. Larry, I know there are a lot of foreclosure scams out there and they do charge homeowners money and they don’t provide them any help, and Program 3648 Scam Prevention efforts have done a lot to help homeowners understand that they can get real help for free. How did it feel for you to receive all of the help and services that Mr. Krch provided at absolutely no cost to you?

Laurence: Oh, I was very happy with the overall service.

Program 3648: Okay. What would be your recommendation to other homeowners that are considering a short sale using a Program 3648 representative such as Mr. Kyle Krch?

Laurence: If you have to do it, you have to do it. I mean it’s better not to have to, but I think Mr. Krch – his office did a good job and I was satisfied with the final result.

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Program 3648: What is your first name and the area where you live?

Carla: Carla, and Ocean Pines, Maryland.

Program 3648: Can you please briefly explain to me what happened in your case?

Carla: The mortgage was on the adjustable, on the ARM and the mortgage payment jumped excessively.

Program 3648: Okay. How did you hear about your Certified Program 3648 representative, Mr. Randy Million?

Carla: Through a marketing letter that he sent to my residence.

Program 3648: Okay. Tell me how much better did you feel about your situation after visiting with Mr. Million?

Carla: I felt really good. I had been with a realtor for eight months and she really wasn’t showing it like that and as soon as he took over, I would say in a week and a half he probably showed it more than she did in the eight months.

Program 3648: I know Carla that sometimes the short sell process can be long and cumbersome. How was your experience working with Mr. Million?

Carla: It was wonderful. I was glad I found him. I could touch base with him one on one. I could go visit him when I needed to so it was more comforting to know that I could speak to him one on one.

Program 3648: Okay. What were some of the things that were done to help relieve the stress of your situation?

Carla: He just took everything into his own hands and lined up the showings and made everything convenient and he just kept in touch with me.

Program 3648: What did you like most about working with Mr. Million and the work that he did for you?

Carla: That he got me from under the house [laughter].

Program 3648: Okay. Carla, I know a lot of foreclosure scams are out there and they charge homeowners money and they don’t provide them any help, and Program 3648 Scam Prevention efforts have done an awful lot to help homeowners understand that they can get real help for free. Tell me, how did it feel for you to receive all of the help and the services that your Program 3648 representative, Mr. Million, have provided at absolutely no cost to you?

Carla: It was wonderful especially in the meantime I had lost my job as well so it did relieve a lot of stress.

Program 3648: Okay. What would be your recommendation to other homeowners that are considering a short sell using a Program 3648 representative such as Mr. Million?

Carla: I know there are a lot of companies out there that are very intimidating. Because you’re unsure of this, you’re really getting what they say they’re giving you but I definitely got everything that Randy offered. There was nothing hidden. Everything that was explained to me is how it was.

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