Project 3648: What is your first name and the area where you live?

Darin: My name is Darin and I live in Francis, Utah.

Project 3648: Okay.  Darin, I know many good people are finding themselves in different situations where they have been unable to keep up with their mortgage payments.  Can you please briefly explain what happened in your case?

Darin: We lost all the value in our home and we weren’t able to refinance it to try to get better rates.  So we had to do something.

Project 3648: How did you hear about your certified Program 3648 representative, Mr. Bryson Thomas?

Darin: Through Michael Roberts from the City Creek Mortgage.

Project 3648: Okay.  Darin, could you tell me, how much better did you feel about your situation after visiting with your Program 3648 representative, Mr. Bryson Thomas?

Darin: It was nice to know that we had a professional person that was going to do he could to help us take care of the problem.

Project 3648: Okay.  Darin, I know sometimes the short sell process can be long and cumbersome.  How was your experience working with Mr. Thomas?

Darin: We knew exactly the timeframe we were looking at, and he kept us well informed and I felt like he and Joshua educated us the best they could about the situation and were very supportive during the whole thing.

Project 3648: Okay.  What are some of the things that were done to help relieve the stress of your situation, Darin?

Darin: Well, most of it was just having someone you could call and have a dialogue with, and have them explain the situation, explain some of the terms and explain some of the processes that were going on.  It’s about having someone there.  Being able to call Bryson whenever I needed to was nice.

Project 3648: Fantastic, and we do like to hear that.  What did you like most about the work that Mr. Bryson Thomas did for you?

Darin: Just having a professional that was actually willing to be a professional and do what he told you he would do was very nice because that doesn’t happen very often anymore.

Project 3648: Okay.  Darin, I know a lot of foreclosure scams, they’re out there and they’re charging homeowners money and they’re not providing any help to them, and Program 3648 scam prevention efforts have done a lot to help homeowners understand that they can get real help for free.  How did it feel for you to receive all of the help and services that your Program 3648 representative provided at absolutely no cost to you?

Darin: Oh well, it felt nice.  I mean, if someone’s in a situation where they’re short selling – which we were – when you’re in that situation, you don’t have any money to pay anybody, and it was nice then to have somebody come in and understand that and tell you upfront that this is not going to cost you a dime.  We’re going to get you fixed with this so you can get your life back together and get going again.

Project 3648: Good.  Darin, what would be your recommendation to other homeowners that are considering say, using a Program 3648 representative such as Mr. Bryson Thomas?

Darin: Well, if that’s the only option they have – I mean, it’s nice to have people like Bryson out there that can help you.

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Program 3648: What is your first name and the area where you live?

Marilyn: Marilyn. I live in Rancho Bernardo.

Program 3648: Can you please briefly explain what happened in your case?

Marilyn: My loan is like interest only and there’s – what do you call that – it’s going up, my principal balance. That’s why I did the short sale.

Program 3648: Okay, and Marilyn, how did you hear about your Certified Program 3648 Representative, Ms. Jan Hickerson?

Marilyn: I think in the flyers.

Program 3648: Tell me, Marilyn, how much better did you feel about your situation after visiting with Ms. Hickerson?

Marilyn: That was great. It’s nice.

Program 3648: I know sometimes, Marilyn, that short sale process can be long and cumbersome. How was your experience working with Ms. Hickerson?

Marilyn: It’s great. I think we just posted that house for I think just three months – four months – and it’s been sold.

Program 3648: Tell me, what did you like most about working with Ms. Jan Hickerson and the work that she did for you?

Marilyn: Nice talking with her. I do like her service because she always tells us, explains everything in detail.

Program 3648: Okay. Marilyn, I know a lot of foreclosure scams are out there and they charge homeowners money and they don’t provide any help, and Program 3648 Scam Prevention efforts, we’ve have done a lot to help homeowners understand that they can get real help for free. How did it feel for you to receive all of the help and services that Ms. Jan Hickerson provided at absolutely no cost to you?

Marilyn: I love it because I didn’t spend any single penny for that one, yes. It is nice, yes, because I don’t spend anything. She did everything, yes.

Program 3648: Good. Marilyn, what would be your recommendation to other homeowners that are considering a short sale using a Program 3648 Representative such as Ms. Jan Hickerson? Would you refer them to her?

Marilyn: Yes, I will. She is very good, yes. If I know somebody, I will refer it to them.

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Interview with Carl in CO

Program 3648: What is your first name and the area where you live?

Carl: Carl. The west side of Colorado Springs.

Program 3648: Can you please briefly explain what happened in your case?

Carl: That was a rental property that I had rebuilt and was unwilling to try to continue being a landlord.

Program 3648: Carl, can you tell me, how did you hear about your Certified Program 3648 Representative, Mr. John Hauber?

Carl: He is my neighbor.

Program 3648: Okay, and tell me, how much better you felt about your situation after visiting with Mr. Hauber?

Carl: I – more it felt like it was going to be, you know, handled and that I wasn’t going to have to worry about it very much longer.

Program 3648: I know, Carl, that sometimes the short sale process can be long and cumbersome. How was your experience working with Mr. John Hauber?

Carl: It was fine.

Program 3648: Okay, and what were some of the things that were done to help relieve the stress of your situation?

Carl: Just simply having a real estate agent that had contacts to find a buyer.

Program 3648: Okay. Can you tell me, what did you like most about working with Mr. John Hauber and the work that he did for you?

Carl: It wasn’t over-explained or, you know, there was just a business quality to it. It was, ” You need to do this and I’ll help you do it. Let’s get it done.”

Program 3648: Okay. I know, Carl, a lot of foreclosure scams are out there and they charge homeowners money and they don’t provide them any help, and Program 3648 Scam Prevention efforts have done a lot to help homeowners understand that they can get real help for free. How did it feel for you to receive all of the help and services that your Program 3648 Representative, Mr. John Hauber,  provided at absolutely no cost to you?

Carl: A sense of relief to have the house conveyed to somebody that was going to appreciate it and take care of it.

Program 3648: Okay. Carl, what would be your recommendation to other homeowners that are considering the short sale using a Program 3648 Representative such as Mr. John Hauber?

Carl: If that’s what you need to do, then do it.

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Program 3648: What is your first name and the area where you live?

Ty: Ty, and I reside in Dublin, California.

Program 3648: Ok. Could you just briefly explain what happened in your case?

Ty: I was laid off and can no longer afford to pay for the mortgage.

Program 3648: Ok. Tell me Ty. How did you hear about your certified Program 3648 representative Kelvin Kam?

Ty: He was referred to me by one of my brokers.

Program 3648: Ok. How much better did you feel about your situation after visiting with Mr. Kam?

Ty: It helped because at first I was going to let it foreclose but I had enough time to do a short sale. He helped me out with that.

Program 3648: Ok, great. Ty, I know sometimes that the short sale process can be long and cumbersome. Will you tell me how your experience was working with Mr. Kam?

Ty: Good. I mean, Kelvin took care of mostly everything. He put everything together for me, brought it over to my house, showed me the offer that were going to be sent in. It was pretty easy.

Program 3648: Ok. Could you tell me some of the things that were done to help relieve the stress of your situation?

Ty: I guess just in working with my lender at the time, to get him to accept the offer. That was a big relief off my shoulder.

Program 3648: Ok. What did you like most about working with Mr. Kam and the work that he did for you?

Ty: He’s very informative and very helpful.

Program 3648: Ty, I know a lot of foreclosure scams are out there and they charge homeowners money and they don’t provide many help. Program 3648 scam prevention efforts have done a lot to help homeowners understand that they can get real help for free. Tell me  how did it feel for you to receive all of the help and services that your Program 3648 representative Mr. Kam provided at absolutely no cost to you?

Ty: It was awesome. I mean, I was afraid I was going to have to pay something for his services but I mean it worked out really well.

Program 3648: Great. What would be your recommendation to other homeowners that are considering a short sale using a Program 3648 representative such as Kelvin Kam?

Ty: I highly recommend it.

Program 3648: Ok.

Ty: It’s better than the alternative.

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Program 3648: Please just state what is your first name and the area where you live.

Laurence: First name is Larry and I’m in Sparks, Nevada.

Program 3648: Can you please briefly explain what happened in your case?

Laurence: Basically I went to my mortgage lender a couple of years prior to get a slight increase in my mortgage and then lo and behold, I was in over my head when the market fell.

Program 3648: Larry, how did you hear about your Certified Program 3648 representative, Kyle Krch?

Laurence: I think I found him just through local advertising. I kept driving by their office.

Program 3648: Okay. Tell me how much better did you feel about your situation after visiting with Kyle Krch?

Laurence: He made me feel very good.

Program 3648: What did you like most about your Program 3648 representative and the work that he did for you?

Laurence: Kyle seems very conscientious, very concerned and very knowledgeable.

Program 3648: Okay. Larry, I know there are a lot of foreclosure scams out there and they do charge homeowners money and they don’t provide them any help, and Program 3648 Scam Prevention efforts have done a lot to help homeowners understand that they can get real help for free. How did it feel for you to receive all of the help and services that Mr. Krch provided at absolutely no cost to you?

Laurence: Oh, I was very happy with the overall service.

Program 3648: Okay. What would be your recommendation to other homeowners that are considering a short sale using a Program 3648 representative such as Mr. Kyle Krch?

Laurence: If you have to do it, you have to do it. I mean it’s better not to have to, but I think Mr. Krch – his office did a good job and I was satisfied with the final result.

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Program 3648: What is your first name and the area where you live?

Carla: Carla, and Ocean Pines, Maryland.

Program 3648: Can you please briefly explain to me what happened in your case?

Carla: The mortgage was on the adjustable, on the ARM and the mortgage payment jumped excessively.

Program 3648: Okay. How did you hear about your Certified Program 3648 representative, Mr. Randy Million?

Carla: Through a marketing letter that he sent to my residence.

Program 3648: Okay. Tell me how much better did you feel about your situation after visiting with Mr. Million?

Carla: I felt really good. I had been with a realtor for eight months and she really wasn’t showing it like that and as soon as he took over, I would say in a week and a half he probably showed it more than she did in the eight months.

Program 3648: I know Carla that sometimes the short sell process can be long and cumbersome. How was your experience working with Mr. Million?

Carla: It was wonderful. I was glad I found him. I could touch base with him one on one. I could go visit him when I needed to so it was more comforting to know that I could speak to him one on one.

Program 3648: Okay. What were some of the things that were done to help relieve the stress of your situation?

Carla: He just took everything into his own hands and lined up the showings and made everything convenient and he just kept in touch with me.

Program 3648: What did you like most about working with Mr. Million and the work that he did for you?

Carla: That he got me from under the house [laughter].

Program 3648: Okay. Carla, I know a lot of foreclosure scams are out there and they charge homeowners money and they don’t provide them any help, and Program 3648 Scam Prevention efforts have done an awful lot to help homeowners understand that they can get real help for free. Tell me, how did it feel for you to receive all of the help and the services that your Program 3648 representative, Mr. Million, have provided at absolutely no cost to you?

Carla: It was wonderful especially in the meantime I had lost my job as well so it did relieve a lot of stress.

Program 3648: Okay. What would be your recommendation to other homeowners that are considering a short sell using a Program 3648 representative such as Mr. Million?

Carla: I know there are a lot of companies out there that are very intimidating. Because you’re unsure of this, you’re really getting what they say they’re giving you but I definitely got everything that Randy offered. There was nothing hidden. Everything that was explained to me is how it was.

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Program 3648: What is your first name and the area where you live?

Keith: My first name is Keith. The area I live in is in Santee, California.

Program 3648: Can you please briefly explain what happened in your case?

Keith: Loss of income due to real estate and the lending business.

Program 3648: Okay. Tell me. How did you hear about your certified Program 3648 representative Mr. and Mrs. Pack?

Keith: She was referred to me through my brother, Kevin.

Program 3648: Okay. Tell me how much better you felt about your situation after visiting with Miss Pack?

Keith: Very good.

Program 3648: I know, Keith, that sometimes the short sale process, it can be long and cumbersome. Would you explain to me how your experience was working with Miss Pack?

Keith: It was very pleasant, very nice. She knew what she was talking about and got the job done obviously.

Program 3648: Okay. What were some of the things that were done to help relieve the stress of your situation?

Keith: Well, first I was talking with her and making sure that we were on track to get the paperwork completed and the short sale was possible and then finished to finalize the deal.

Program 3648: Okay. What did you like most about working with Miss Pack and the work that she did for you?

Keith: Other than just there, she is very knowledgeable and it was a very smooth transaction. Everything went very nice.

Program 3648: Okay. I know, Keith, that a lot of foreclosure scams are out there and they charge homeowners money and they don’t provide any help. Program 3648 Scam Prevention efforts have done a lot to help homeowners understand that they can get real help for free. How did it feel for you to receive all of the help and services that Miss Pack provided at absolutely no cost to you?

Keith: It felt absolutely outstanding and then I would recommend her to other people actually.

Program 3648: Okay. That is great because my next question was going to be what recommendations would you have to other homeowners that are considering a short sale using a Program 3648 representative such as Miss Pack?

Keith: Oh, I would definitely recommend her again. Other than just there, she’s very knowledgeable and it was very smooth transaction. Everything went very nice.

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Testimonial from Isis in TX

Program 3648: What is your first name and the area where you live?

Isis: Isis, The Colony, Texas.

Program 3648: Can you please briefly explain what happened in your case?

Isis: We had a very high PMI and also foundation issues, so we were just basically in a house that was just falling apart and we were unable to fix it.

Program 3648: Okay. Tell me. How did you hear about your certified Program 3648 representative?

Isis: My husband just called Kellar Williams because that’s who we bought the house with.

Program 3648: Okay. How much better did you feel about your situation after visiting with Miss Winters?

Isis: [Kind of] better.

Program 3648: Okay. I know, Isis, that sometimes the short sale process can be long and cumbersome. How was your experience working with your representative?

Isis: It was okay. She ended up leaving Kellar Williams and we had someone new, and then we got things done quickly after he signed on.

Program 3648: Okay. Tell me. What did you like most about your Program 3648 representative and the work that he did for you?

Isis: He was very quick on responding to any of my emails. It seemed like he really called and made effort and documented things of what happened, like a timeline of who called when and what, the mortgage company, and things like that.

Program 3648: Okay. I know, Isis, there are a lot of foreclosure scams out there. They charge homeowners money and they don’t provide them any help. Program 3648 Scam Prevention’s efforts have done a lot to help homeowners understand that they can get real help for free. How did it feel for you to receive all of the help and services that your Program 3648 representative provided at absolutely no cost to you?

Isis: I’m thankful we were able to do it. I’m glad it’s over.

Program 3648: Okay. What would be your recommendations to other homeowners that are considering a short sale using a Program 3648 representative?

Isis: Find someone that is very knowledgeable and you feel you could be honest with and they’re hardworking. Honesty is probably the best policy with the short sale. That’s my only thing.

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Program 3648: What is your first name and the area where you live?

Alan: First name is Alan. I live in San Diego.

Program 3648: Can you please briefly explain what happened in your case?

Alan: I bought an investment with a friend and a friend of mine, they just backed out and so I just wasn’t able to keep up with it.

Program 3648: Okay. How did you hear about your certified Program 3648 representative Miss Liz DeSantis?

Alan: I’ve worked with her in the past and so she offered to help.

Program 3648: Great. How much better did you feel about your situation after visiting with Miss DeSantis?

Alan: I actually felt relieved [with her help].

Program 3648: Okay. I know, Alan, sometimes the short sale process can be long and cumbersome. Tell me. How was your experience working with Miss DeSantis?

Alan: She was great. It did take a lot of offers for the last one to go through and she was very patient and she was willing to go the extra mile just to help out.

Program 3648: Okay. What were some of the things that were done to help relieve the stress of your situation?

Alan: Mostly, she kept the back offers on file in the event that the primary offers didn’t go through. She would have backup offers to contact.

Program 3648: Okay. Tell me, what did you like most about working with Miss DeSantis and the work that she did for you?

Alan: The communication. She returned my call promptly and answered my questions. I was just grateful for Miss DeSantis’ assistance. She really helped me out there and I really appreciate it.

Program 3648: I know there are a lot of foreclosure scams out there and they charge homeowners money, Alan. They don’t provide any help for them and Program 3648 scam prevention efforts have done a lot to help homeowners understand that they can get real help for free. How did it feel for you to receive all of the help and the services that Miss DeSantis provided at absolutely no cost to you?

Alan: Oh, that felt great especially because I didn’t have the money.

Program 3648: What would be your recommendations to other homeowners that are considering a short sale using a Program 3648 representative such as Miss Liz DeSantis?

Alan: Oh, I would definitely recommend it.

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Testimonial from Tommy in TX

Program 3648: What is your first name, and the area where you live?

Tom: Tom Evans. Cleveland, Texas.

Program 3648: Could you briefly explain what happened in your case?

Tom: We just had too many repairs and too many rentals, and the economy’s going down. It was hard for our renters to be able to keep up.

Program 3648: May I ask, how did you hear about your certified Program 3648 representative, Ms. Farley and Ms. Shook?

Tom: I met Kimberly Shook at a museum that we were both at, and also at some billboards that she had around town.

Program 3648: Okay. Tell me, how much better did you feel about your situation after visiting with Ms. Shook?

Tom: Well, I felt like there was some hope and I felt maybe we would be able to work something out.

Program 3648: I know Tom sometimes a short sale process can be long and cumbersome. Could you tell me, how was your experience working with Ms. Shook?

Tom: Well this particular home that closed was pretty quick. I would say that the other ones that we’re still trying to process I’m hoping that they will end up as positive experiences as well. The story isn’t finished being written yet on this so we’ve got to see where that goes.

Program 3648: Okay. And could you tell me so far, what are some of the things that have been done to help relieve the stress of your situation?

Tom: Well just basically, basic routine rent in the ones we get rent from and when we don’t have a renter we just short sale program to be able to do that.

Program 3648: Okay. Would you tell me what you liked most about your Program 3648 representative Ms. Shook, and the work that she did for you?

Tom: Very pleasant to deal with, and I think quite knowledgeable and works well with both the buyer and the seller. So it’s been a positive experience.

Program 3648: Great. Tom I know a lot of foreclosure scams are out there, they charge homeowners’ money, and they don’t provide them any help. And Program 3648 scam prevention efforts have done a lot to help homeowners understand that they can get real help for free. Tell me, how did it feel for you to receive all of the help and services that your Program 3648 representative Ms. Shook has provided at absolutely no cost to you?

Tom: It was great.

Program 3648: Would there be any recommendations that you have to other homeowners that are considering a short sale using a Program 3648 representative such as Ms. Kimberly Shook?

Tom: I wish more people were aware of it. And that this is an option other than feeling like bankruptcy is our only way. I guess this is a much better, more proactive approach to resolving issues.

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